Last Updated: August 25, 2026
Liberty Lab Supply wants customers to receive the correct products in satisfactory condition.
Because we sell medical and hygiene-related supplies, certain products are subject to additional return restrictions for safety and sanitation reasons.
1. Return Window
Unless otherwise stated on the product page, eligible return requests should be submitted within 30 days of delivery.
To qualify for a standard return, a product must generally be:
- Unused
- Unopened
- Unaltered
- In its original packaging
- In resalable condition
Proof of purchase may be required.
2. Medical and Sterile Products
For health, hygiene, and safety reasons, we generally cannot accept returns of products that have been:
- Opened
- Used
- Unsealed
- Contaminated
- Removed from sterile packaging
- Damaged after delivery through improper handling
This may include syringes, alcohol prep pads, and other sterile or hygiene-sensitive products.
This restriction does not prevent customers from contacting us regarding products that arrived defective, damaged, or incorrect.
3. Sharps Containers
Unused and unopened sharps containers may be eligible for return if they otherwise meet the requirements of this policy.
Sharps containers that have been used to collect needles, syringes, medical waste, or other materials cannot be returned.
4. Damaged or Defective Items
If your order arrives damaged or appears defective, contact us as soon as reasonably possible.
Please provide:
- Your order number
- Description of the issue
- Photographs of the item
- Photographs of the packaging where relevant
After reviewing the issue, we may provide an appropriate remedy, such as:
- Replacement
- Refund
- Store credit
depending on the circumstances.
5. Incorrect Items
If you receive a product different from the product ordered, contact us promptly.
Please do not open or use the incorrect product.
Once verified, we will provide instructions for resolving the issue.
6. Missing Items
If an item is missing from your shipment, contact us with your order number and details of the missing item.
We will review the order and shipment information and provide an appropriate resolution where the claim is verified.
7. Non-Returnable Items
Items may not be eligible for return when:
- They have been opened or used
- Sterile packaging has been broken
- The product is no longer resalable
- The product has been damaged by the customer
- A sharps container has been used
- The return request is submitted outside the applicable return period
- The item was clearly marked as final sale or non-returnable at the time of purchase
Any rights provided by applicable law remain unaffected.
8. Return Authorization
Please contact Liberty Lab Supply before returning an item.
Do not send products back without receiving return instructions.
Unauthorized returns may be delayed or refused where permitted by law.
9. Return Shipping
For approved returns resulting from customer preference or an ordering mistake, the customer may be responsible for return shipping costs.
If the return results from:
- Our fulfillment error
- An incorrect product
- A verified defective product
- A product damaged before or during delivery
Liberty Lab Supply may provide or reimburse reasonable return-shipping costs where appropriate.
10. Refund Processing
Once an approved return is received and inspected, we will notify you of the return status.
Approved refunds will generally be issued to the original payment method.
Processing times vary depending on the payment provider or financial institution.
Original shipping charges may be non-refundable unless the return resulted from our error or applicable law requires otherwise.
11. Refused or Undeliverable Packages
Orders returned because of:
- An incorrect shipping address
- Failure to accept delivery
- Failure to collect a package
- Other customer-related delivery issues
may be subject to shipping deductions or additional shipping charges before reshipment.
12. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We cannot guarantee cancellation after an order has entered processing or has been shipped.
Orders that have already shipped must follow the applicable return process.
13. Contact Us
To request a return, report a damaged item, or ask about a refund, contact:
Liberty Lab Supply
8916 N Edmonton Ct.
Waddell, AZ 85355
United States
Email: contact@libertylabsupply.com
Business Hours:
Monday–Friday: 8:00 AM–7:00 PM
Saturday–Sunday: 8:00 AM–12:00 PM